date and time of your visit of this website;
your IP address;
name and version of your web browser;
the website (URL) you have visited before you accessed this website and• certain cookies (see point 2 below).
In case you are using our contact form, we are also processing the information that you provide us with by filling out the form (e.g., name, email address, content of the message). If you are using our myAICHELIN service portal (“service portal”), we will also process the data that you provide us with in the course of your use of the portal (name, email, needed spare parts etc.).
There is no obligation to provide the data that we ask you for when filling out the contact form or when using the service portal. However, if you do not provide your personal data, you will not be able to contact us in this way or to make use of the advantages of our service portal.
This website uses so-called cookies. A cookie is a small file that may be installed on your computer when you visit a website. Cookies are generally used to provide site visitors with additional functionality within the site. They may for example be created to keep track of your visit and support your navigation of the website, help you resume where you left off and/or remember your preferences and settings when you visit the website again. Cookies cannot access, read or modify any other data on your computer.
Most of the cookies used on this website are so-called session cookies. They are automatically deleted once you leave the website. On the other hand, persistent cookies remain on your computer until you delete them in your browser. We use persistent cookies to recognized you when you visit this website the next time.
If you want to control the cookies installed on your computer, you can modify your browser settings so that it notifies you when a website wants to install a cookie or you can block cookies altogether. You can also delete cookies that have already been installed on your computer. Refer to the 'Help' function within your browser for more information on how to do these things.
Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of our website.
This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website (including your IP address and the URLs of the accessed pages) will be transmitted to and stored by Google on servers in the United States. We do not store any of your personal data collected in connection with Google Analytics.
This website uses an IP anonymization feature provided by Google Analytics. Your IP address will therefore be truncated/anonymized by Google as soon as it receives it. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google.
You can also refuse the use of Google Analytics on this website by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:
This website uses the services of etracker GmbH from Hamburg, Germany (www.etracker.com) in the service portal for the analysis of usage data. Cookies are used to enable statistical analysis of the use of this website by its visitors and the display of use-related content or advertising. etracker cookies do not contain any information that makes it possible to identify a user.
The data generated with etracker is processed and stored by etracker exclusively in Germany on behalf of the provider of this website and is thus subject to the strict German and European data protection laws and standards. etracker has been independently audited, certified and awarded the ePrivacyseal data protection seal of approval.
Data processing is carried out on the legal basis of Art. 6 para.1 lit f (legitimate interest) of the EU Basic Regulation on Data Protection (EU DSGVO). Our legitimate interest consists in the optimization of our online offer and our web presence. Since the privacy of our visitors is particularly important to us, the IP address at etracker is anonymized as early as possible and login or device IDs at etracker are converted into a unique key that is not assigned to a person. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties.
You can object to the aforementioned data processing at any time, as far as it is personal. Your objection has no detrimental consequences for you.
We will process your personal data set out under point 1 above for the following purposes:
to answer your requests;
to make the service portal available to you, including the provision of offers;
to create usage statistics;
to be able to recognize, prevent and investigate attacks of this website;
We process your personal data on the basis of our prevailing legitimate interest according to Article 6(1)(f) General Data Protection Regulation (“GDPR”) to achieve the purposes set out under point 4 above. As far as you are requesting an offer through our service portal, we are processing the personal data collected in this context on the basis of the necessity in order to take steps at your request prior to entering into a contract (Article 6(1)(b) GDPR).
Some of the recipients referred to above are located in or process personal data outside of your country. The level of data protection in another country may not be equivalent to that in your country. However, we only transfer your personal data to countries where the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that all recipients provide an adequate level of data protection. We do this for example by entering into appropriate data transfer agreements based on Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC). Such agreements are accessible upon request from firstname.lastname@example.org.
We will retain your automatically collected personal data for a period of three months, in general. We will only retain such data for a longer period to the extend that this is necessary to investigate attacks of our website. We will retain the personal data we are collecting in the context of a request by you for seven years and the data that we collect during your use of the service portal at least for as long as you are registered in the portal. Thereafter we will keep your data as long as there are statutory retention periods or potential legal claims are not yet time-barred.
Under applicable law, you have, among others, the rights (under the conditions set out in applicable law): (i) to check whether and what kind of personal data we hold about you and to request copies of such data, (ii) to request correction, supplementation or deletion of your personal data that is inaccurate or processed in non-compliance with applicable requirements, and (iii) to request us to restrict the processing of your personal data, (iv) in certain circumstances, to object for legitimate reasons to the processing of your personal data or to revoke any consent previously granted for the processing, (v) to request data portability, (vi) to know the identities of third parties to which your personal data are transferred, and (vii) to lodge a complaint with the competent authority.
Please address your requests or questions concerning the processing of your personal data to:
Last update: May 23th, 2018.